Shipping policy
We are committed to providing our customers with fast and reliable shipping services. Below are our terms and conditions related to order processing, shipping and delivery. Please read carefully before placing an order to ensure that you understand our shipping policies.
1. Order Processing Time
All orders are processed within business days. Processing time is usually 1-3 business days (Mon-Fri). We do not process or ship orders on weekends or holidays.
Please note that processing time is different from shipping time. Processing time refers to the time it takes to prepare and pack your order, while shipping time refers to the time it takes the shipping company to deliver your order to the address provided.
2. Shipping Time and Method
We offer two shipping methods:
-
standard shipping and express shipping. Shipping times and costs vary depending on your location and the shipping option selected. Standard shipping time is usually 7 to 14 business days (depending on the destination location).
-
Express shipping usually takes 2-7 business days, depending on the location and shipping company.
- International orders may take longer to arrive due to customs clearance and local delivery conditions.
3. Shipping Costs
Shipping costs are automatically calculated based on weight, order size, and shipping address, and will be displayed on the checkout page. Additional charges may apply to certain customized need, remote areas or international orders.
4. International Orders and Customs
For international orders, there may be additional duties, taxes, or import fees. These charges will be borne by the buyer and vary according to the customs policy of the destination country.
Please note that your order may be subject to customs inspection once it arrives at the destination country, which may cause delivery delays, which are beyond our control.
5. Order Tracking
Once your order is shipped, we will provide you with a tracking number so that you can check the status of the shipment in real time.
It may take 1-2 business days for the tracking information to be updated. If you do not receive a tracking number within 2 business days after shipment, please contact our customer service.
6. Shipping Delays and Package Loss
We are not responsible for delays caused by the shipping company, including but not limited to weather conditions, customs inspections, shipping accidents, or other events beyond our control.
If your package is lost during shipping, please contact us as soon as possible and we will work with the shipping company to resolve the issue.
7. Reception and Signature
Please ensure that the delivery address provided is correct. We are not responsible for failed deliveries or lost packages due to incorrect addresses.
Some orders may require a signature upon delivery. Please ensure that someone is available to receive the package within the estimated delivery time.
8. Returns and Exchanges
Please refer to our Returns Policy for details on how returns and exchanges are processed.
9. Contact Us
If you have any questions about our shipping terms or require additional assistance, please contact us at [email address contact@potryus.com or amyhu@cnpo-try.com].